Privacy Policy

Effective Date: [25 July 2025]
Last Updated: [25 July 2025]

Welcome to Frozen Fresh ("we", "our", or "us"). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://www.frozenfresh.online or use our services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, address, email address, and payment details during order placement or account creation.

• Usage Data: Pages visited, time spent, IP address, browser type, and device information.

• Cookies: Small data files to enhance user experience and remember preferences.

2. How We Use Your Information

We use your information to:

• Process and deliver your food orders

• Improve website performance and user experience

• Respond to customer service requests

• Send important updates or promotional messages (only if opted-in)

• Comply with legal obligations

3. Sharing Your Data

We do not sell your personal data. We may share it with:

• Payment gateways for secure transactions

• Delivery partners to fulfill orders

• Government agencies, if legally required

4. Cookies

Our website uses cookies to:

• Store cart items

• Save login preferences

• Analyze user behavior to improve services

You can disable cookies in your browser settings.

5. Your Rights

As a user, you have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent for marketing communications

Email us at: order@frozenfresh.online to make such requests.

6. Data Security

We use SSL encryption and secure payment partners to protect your data. However, no system is 100% secure, so we encourage safe browsing practices.

7. Children's Privacy

We do not knowingly collect data from children under 13. If you believe a child has provided personal data, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions or concerns:

📧 Email: order@frozenfresh.online
📞 Phone: +91-9958259968